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Commerce in conversation: Untapped potential in voice skill technology

Conversational commerce, as it is more popularly known, is any form of online communication that takes place during an e-commerce purchase.


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Milking the opportunity: E-grocery players getting into the daily essentials delivery business

The biggies have built dark stores, warehousing, last-mile deliveries and launched private labels, but still struggle with low margins.


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Ogilvy-Vivo spat puts the spotlight back on plagiarism in advertising

The real challenge with regulations is that of implementation and compliance.


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BIG FM CEO Abraham Thomas shares his wanderlust, life’s inspiration and favourite movie

The Godfather, of course. It is a cult classic. Another movie that I would like to watch again is Andhadhun for its unpredictable storyline and performances.


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Agency versus consultantcy is the wrong focus: Nikki Mendonca, Global President, Accenture Interactive Operations | Interview

Success in today’s digital-first world depends on a marketing organisation’s ability to create and activate hyper-relevant, data-driven and omnichannel customer experiences, says Nikki Mendonca.


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Employees as brand advocates is an untapped marketing tool

A new phrase in marketing which started in the US a few years back is now catching on in India as well.


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Mobile handsets: Nokia’s smartphone troubles

While Nokia phones are sold on both Amazon and Flipkart, the company stays out of flash sales — a strategy that has become a staple for brands like Xiaomi and OnePlus


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Why new-age publishers are partnering with affiliate platforms

Online publishers often lack the knowledge and familiarity to leverage online tools to monetise content


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Akshay Bector of Cremica Food on how he unwinds in weekends

I usually have six to seven meetings in a day — with the sales and marketing teams on current campaigns and updates on products in the pipeline or meeting various stakeholders.


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Review corner: Five Diwali ads that hit the right note

A couple out shopping, decides to buy a mixer grinder when faced with the ‘tough’ task of choosing between two kurtas for the husband. Preposterous can be funny, but this one just falls flat.


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BBlunt is different because we understand Indian hair: Anirban Banerjee, Head, global innovation

We will look at geographical expansion for our salons; but for products, we aim to expand within India at the moment.


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In the news: Leo Burnett wins Tinder account to new executive director at Mad Over Donuts

Harman Kardon International, an audio company that operates JBL in India, has awarded the integrated communication mandate to Havas Creative India for its recently launched brand Infinity. The agency’s Delhi office will handle creative strategy and execution for the brand.


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Why text messaging is yet to be used inventively in India

Cost of one SMS is around 12 paise, whereas a promotional e-mail could cost 2-4 paise. A retail brand organising a high intensity campaign for its seasonal sale could end up spending Rs 15-20 lakh to reach its consumers.


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Del Monte taking its offerings to small towns, but is the market ready for gourmet Italian food products?

Industry reports suggest that Italian cuisine is the second most popular international cuisine in India, after Chinese, due to the presence of several QSR chains. It isn’t, therefore, a surprise that companies like Del Monte want to ride this wave.


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After hours: Naveen Anand, Senior Director, Marketing, Oriflame South Asia

I am very organised; my entire day is well planned. After a quick short walk in the morning, I reach office by 8.30 am. I like to review what I wish to accomplish at the beginning of my day and schedule all the meetings beforehand.


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Pharma companies must leverage the digital medium better

To effectively reach and engage with this new class of consumers who spend most of their time online, the medical community must explore digital marketing and make strategic patient-centric decisions.


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Don’t want to put all content behind a paywall: Aditi Shrivastava, Co-founder, Pocket Aces | Interview

Our mission is to solve boredom. There are now 500 million Indians who have an internet connection, and are spending nearly five hours a day on social media and entertainment.


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How retailers use tech to make a better sale pitch

Some retailers are using technology to resolve customer queries, and offer customers a better shopping experience


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Social media: Why brands are telling ‘Stories’

Short-lived content is the new go-to strategy for brands to engage with consumers and turn them into content creators


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With auto sector in slump and economy in slowdown, is it all gloom this festive season?

Consumers are looking at spending cautiously, but they have not stopped their purchases.


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Our industry is very dynamic: Monte Carlo’s Rishabh Oswal

Certain practices in the apparel market continue to loom like dark clouds, says Rishabh Oswal, Executive Director, Monte Carlo.


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Explained: Why it’s tough to create impact in consumers’ media-filled universe

Advertising when the customer needs your product the most is an age-old tactic for effective marketing.


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Netflix, Eros Now, other OTT platforms tie up with airlines to tap large user base

OTT platforms are partnering with travel agencies, airlines and cruises to tap on-the-go audiences


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In the news: Taboola and Outgrain announce merger

Digital advertising platforms Taboola and Outbrain have entered into an agreement to merge, in order to provide enhanced advertising efficacy and reach marketers worldwide.


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Why are homegrown tea companies foraying into quick-service restaurants?

Indian tea brands want a piece of this steaming hot business.


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Indian marketers slower in employing brand safety: John Montgomery, EVP-Global Brand Safety, GroupM

GroupM’s John Montgomery tells Sonam Saini that while marketers are more cognizant of ad frauds, much more needs to be done to ensure brand safety.


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How marketers can make the most of mobile medium

Video is the new, sexy means of storytelling. It allows marketers to showcase their properties and experiences through digital video ads.


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Know who is the inspiration of The Glitch co-founder Rohit Raj

The Messy Middle. The book talks about the middle stages of every start-up, the troubles it goes through, and how crossing that hurdle is important yet tricky


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Around the world: From forever 21 files for bankruptcy to Ikea’s sale surge online

The chain will be shutting 300-350 stores as part of its global business overhaul.


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Selling sentiments: Does nostalgia help relaunch brands?

Mahindra Group brought back its Jawa motorcycles last year; Campa Cola is keen on making a return; and HUL’s Liril has attempted many relaunches


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In The News: Google’s Nitin Bawankule joins Star India

In her 20-year-long stint with the organisation, she headed Sony Max, and played a pivotal role in Sony Entertainment Television’s content revamp.


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Amazon and Flipkart are taking fashion beyond metros

Ujjwal Chaudhry, director, RedSeer Consulting, says, “Metro consumers buy more branded products, but the same value proposition would not be as attractive to a tier II consumer.”


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Jabong has equity; we want to keep it alive: Myntra Jabong’s Amar Nagaram

The Myntra Extended Network Through Store Activation (MENSA), a kirana model, allows local business owners to earn by assisting in deliveries.


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Music streaming is a potent tool to engage with millennials

The most interesting part of this disruptive market is that as consumers’ media consumption habits are evolving, brands are seeking better technology to target them with relevant content and occasions.


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Know who is the inspiration of Viacom18 Studios’ Ajit Andhare

Elon Musk for his sheer audacity of dreaming unabashedly and then making those impossible dreams come true, says Ajit Andhare, COO, Viacom18 Studios.


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How retailers from East Asia are appealing to Indian tastes

Realising that sourcing within India helps cut costs, Uniqlo established an office in Bengaluru in 2016 to identify and work with partner factories in India. The company currently procures cotton fibre from India, as a result.


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In The News: Havas Group acquires digital agency Langoor

Langoor was founded in 2010 and is now present across India, the Middle East and Australia. This is Havas Group’s second digital agency acquisition in India in the year, the first being Think Design.


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Around the world: From Disney, Microsoft entering pact to Amazon launching new service

This is to create, produce and distribute content via the Microsoft Azure cloud platform.


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Lasting impact: Indian brands should harness power ephemeral stories

WeChat also jumped on the bandwagon recently. Its story feature, Time Capsule, allows users to upload short, time-bound videos that appear on a user’s homepage with additional features such as music, location, emojis, etc.


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Know how Affle’s Anuj Khanna Sohum likes to spend his free time

This is how Anuj Khanna Sohum of Affle spends his free time


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We are unconventional in our offline expansion: Realme India CEO Madhav Sheth

Realme has been successful because of our focus on the product; many brands don’t focus on the product anymore. We have grown 850% y-o-y; from the second quarter of the year until August, our sales have increased 300%.


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Entertainment consumers spoilt for choice after entry of JioFiber, Airtel Xstream

Smart and connected television sets have been around for some years now but the large-scale proliferation will have huge impact on the entertainment and video ecosystem.


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In The News

Netflix’s partnership with Karan Johar's Dharmatic Entertainment is for creating fiction and non-fiction series and films.


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Brands struggle with Pinterest in the absence of promoted pins

The company, often described as a virtual bulletin board for images, counts the Asia Pacific region as one of its fastest growing ones; it opened an office in Singapore in July to service the Indian and South East Asian markets.


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A look at the blurring lines between offline and online retail

Businesses that want to stay competitive are adopting a phygital model to address these demands through the holistic integration of offline and online retail.


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It’s exciting to be part of one of the fastest-growing companies: Madhav Sheth, CEO, Realme India

As tough taskmasters, challenges have a way of helping us expand the horizons of what we believe to be possible, and put our creativity to the best use while navigating around a tense situation.


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ShareChat open for monetisation, says chief business officer Sunil Kamath

Apps like Instagram are largely reaching the first 150-200 million users. We are going after mass market users who consume content in regional languages.


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Management rejig at Denstu Aegis Network

Ashish Bhasin, CEO, Dentsu Aegis Network (DAN) Greater South, will now take on the newly created role of CEO, DAN, APAC. Based in Singapore, Bhasin will report to Takaki Hibino, executive chairman, DAN APAC . He will remain the chairman of DAN India. Anand Bhadkamkar, the former COO and CFO, South Asia, has been promoted […]


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Direct selling: Where do firms with a sparse digital presence stand?

In the era of e-commerce, where do direct selling companies with a sparse digital presence stand?


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From Hotstar and Amazon Prime to Zee5, OTT players forging collaborations

Will partnerships such as these be the norm in the digital entertainment market in India?


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